Hi there đź‘‹ I'm Jason Lam
Senior Product Designer specialising in interaction and visual design.
For the past 10 years, I've been helping start-ups and scale-ups with the user research,  product strategy and the end-to-end design of digital products.

Most recent work

Juniper • 2023

Designing the weight tracking experience in the Juniper mobile app.

I led the design of progress tracking and visualisation tools in the Juniper app to help patients stay on top of their weight loss journey and health goals.

This case study focuses on the milestone tracker experience introduced to improve app engagement and Juniper program retention.
View case study
Eucalyptus • 2023

Redesigning the internal Eucalyptus admin platform

As part of the Offerings team at Eucalyptus, I partnered with Product Managers and Engineers to redesign the internal Administration platform.

We worked closely with Clinicians, Operations, Analytics, Growth and Patient Experience team to allow greater customisation and flexibility when creating personalised treatment plans for patients.
View case study
Koala • 2022

Redesigning the shopping experience for the Koala Cushy Sofa Bed

After launching the first Cushy Sofa Bed in 2021, Koala was introducing a new type of fabric option to the sofa. This was the first product in the Koala range to offer multiple fabric types.

I led the research, strategy and design of the product detail page focusing on how to deliver the best experience for customers researching, comparing and purchasing the Cushy Sofa Bed.
View case study
2022

Redesigning the customer reviews experience for the Koala website

I led the strategy and redesign to improve and deliver a best-in-class reviews experience to help build trust and confidence in potential Koala customers looking to purchase a new mattress or furniture.
View case study
Jaguar Land Rover • 2020

Designing the Jaguar Land Rover dealership management platform

I led the design for luxury car manufacturer Jaguar Land Rover's dealership management app for their Australian network of dealerships.

This all-in-one app aimed at streamlining dealership operations by enabling them to efficiently track and manage car sale leads, opportunities, staff performance, and test drives.
View case study
Juniper • 2023

Designing the weight tracking experience in the Juniper mobile app.

I led the design of progress tracking and visualisation tools in the Juniper app to help patients stay on top of their weight loss journey and health goals.

This case study focuses on the milestone tracker experience introduced to improve app engagement and Juniper program retention.
View case study
Eucalyptus • 2023

Redesigning the internal Eucalyptus admin platform

As part of the Offerings team at Eucalyptus, I partnered with Product Managers and Engineers to redesign the internal Administration platform.

We worked closely with Clinicians, Operations, Analytics, Growth and Patient Experience team to allow greater customisation and flexibility when creating personalised treatment plans for patients.
View case study
Koala • 2022

Designing the shopping experience for the Koala Cushy Sofa Bed

After launching the first Cushy Sofa Bed in 2021, Koala was introducing a new type of fabric option to the sofa. This was the first product in the Koala range to offer multiple fabric types.

I led the research, strategy and design of the product detail page focusing on how to deliver the best experience for customers researching, comparing and purchasing the Cushy Sofa Bed.
View case study
Koala • 2022

Redesigning the customer reviews experience for the Koala website

I led the strategy and redesign to improve and deliver a best-in-class reviews experience to help build trust and confidence in potential Koala customers looking to purchase a new mattress or furniture.
View case study
Jaguar Land Rover • 2020

Designing the Jaguar Land Rover dealership management platform

I led the design for luxury car manufacturer Jaguar Land Rover's dealership management app for their Australian network of dealerships.

This all-in-one app aimed at streamlining dealership operations by enabling them to efficiently track and manage car sale leads, opportunities, staff performance, and test drives.
View case study
Ask me about these case studies

What can I bring to your team?

Mentorship and design advocacy

I'm an empathetic designer who finds deep satisfaction in working with others to achieve their goals and building relationships. I have

Effective collaboration

Collaboration has always been at the heart of how I work, honed through years of working in fast-paced start-ups and scale-ups where cross-functional teamwork is essential for success.

I actively seek out feedback, not just from other designers, but from engineers, product managers, and stakeholders. By bringing together diverse perspectives, I ensure that the designs we create are impactful and aligned with both user needs and business goals.

Strategic design thinking

I'm a strategic thinker, making sure my design decisions support business goals while keeping users front and centre.

I know when to leverage design methodologies and enjoy facilitating workshops and activities to drive clarity and alignment.

I like to be proactive, combining data-driven insights, cross-functional collaboration and designing with foresight to identify challenges before they become roadblocks and designing for scalability and future growth.

Mentorship and design advocacy

I'm an empathetic designer who finds deep satisfaction in working with others to achieve their goals and building relationships.

With a strong commitment to mentorship and design advocacy, I’ve guided and coached designers across teams, providing constructive feedback, support, and direction to help them grow.  

I'm active within the design community, regularly attending meetups and conferences to network and exchange insights with other designers.

My role as a coach for Folklore Ventures’ Design Chapter allowed me to educate others on leading effective Design Sprints.
I enjoy  sharing my experiences and advocating for design at community events, design meetups or on ADPlist.

Companies I've made an impact at

This is the Koala logo
This is the Eucalyptus logo
This is the Juniper logo
GROW logo
This is the EHPlabs logo
This is the Jaguar Land Rover logo
This is the Koala logo
This is the Eucalyptus logo
This is the Juniper logo
GROW logo
This is the EHPlabs logo
This is the Jaguar Land Rover logo
This is the Koala logo
This is the Eucalyptus logo
This is the Juniper logo
GROW logo
This is the Jaguar Land Rover logo
This is the EHPlabs logo
This is the Koala logo
This is the Eucalyptus logo
This is the Juniper logo
GROW Inc logo
This is the EHPlabs logo
This is the Jaguar Land Rover logo